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Strengthen Customer Relationships and Loyalty with a Single Application

Strengthen Customer Relationships and Loyalty with a Single Application 

 

 

 

To grow your business, you need to devote time to more important things than piecing together information and operational details from disparate business systems. If your sales, accounting, and operational systems are not integrated, your productivity inevitably suffers. When you must search for critical business information such as customer records or inventory levels in different locations, you can’t make timely, sound decisions and meet customers’ needs quickly 

 By integrating all critical business functions, SAP Business One supports sales, customer relationship management(CRM), purchasing, inventory, operations, financials, and human resources. Business information captured in a single system is instantly accessible across the organization, eliminating duplicate data entry along with related errors and subsequent costs. Workflow-based alerts trigger auto-response when important business events occur, so you can monitor and focus on those that are most critical 

Freed from constantly reacting to day-to-day minutiae, you can spend more time driving your business forward. 

 Streamline Your Entire Business  

 SAP Business One enables you to manage sales, customer service, and support – all integrated with other business functions across the company. With the service call component in SAP Business One, you can effectively respond to customer service and support calls and find resolutions more quickly. Detailed service reports related to call volumes, durations, and response times allow you to assess progress and take necessary actions. With SAP Business One you can also analyze customers using data from sales, operations, and finance to identify. 

 Act on Instant and Complete Information 

SAP Business One captures critical data across sales, customers, operations, and financials in a single application for immediate access and use. With the addition of the fully integrated Crystal Reports® software, it delivers compelling reporting functionality and information access that give you crucial insights into all parts of your business. With “drag-and-relate” and interactive drill-down functionalities, you can click through relevant data and get answers quickly. Employees can respond to customer needs faster, and your managers can track revenues, costs, and profit margins so they can assess business performance and determine how to improve it. 

 

Contact Multisoft Solutions today for further engagements. 

Email: sales@multisoftgh.com 

Hotlines: +233302235149/ +233501285732 

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From Design Through to Completion This is how Sage Enterprise manages your Projects

From Design Through to

Completion

This is how Sage Enterprise manages your Projects

If you are looking for a comprehensive software solution to streamline your service activities and keep the operational, sales and financial aspects of your customers’ projects firmly on the radar, Sage Enterprise Management is your ideal solution.

As a service provider, your main challenges involve overseeing your customers’ projects, from design through to completion and to ensure that you are in total control of the quality of delivery, project documentations, financials and progress. Sage Enterprise Management comes with a dual customer and operational view, and handle your projects by:

  • Centralising all the project-related components and events, and standardising the associated processes.
  • Simplifying project management and ensuring accurate tracking: a reliable evaluation of plan which measures need to be taken.
  • Measuring project financial performance in order to control jobs, assess their profitability, draw comparisons between current projects, model transactions for tracking, forecasting and managing customers’ projects, and archiving current statements.

Sage Enterprise Management is not just your ERP software with basic project management functionalities, it is a complete solution to make your project complete. Explore the functionalities:

Project Management

  • Project management structure
  • Project template & projects link
  • Dependency of level
  • Definition of operations generated
  • Internal & external view
  • Detailed tasks/products defined

on the lines

  • Invoicing rules (Situation / Fixed Date /Steps…)
  • Invoicing generation (invoice per

project, per customer, entities…)

  • Purchase, distribution, manufacturing, services lines links to the different processes
  • Turnover and costs defined at the line level & aggregate to other levels
  • Project review through situation
  • Saved situation
  • Automated situation
  • Generation of operations due to the

situation (service resquest, purchase,

working order, invoices…)

  • Automated invoicing
  • Manual adjustment of remaining time

 

Service request

  • Operation of services
  • Generated by the situations
  • Assigned or not to a resource
  • Assigned or not to a project
  • Approval process definition
  • Time sheet transaction
  • Expenses sheet transaction
  • User Sheets based on the web, smartphones, tablets
  • Approval definition
  • Definition of processes depending on operations entered
  • Default value definition
  • Default operation definition
  • Resource definition (default value, site, team, hourly rate…)
  • User datasheet definition
  • Mass entry report activity
  • Situation updates

 

Recurrent contract  

  • Periodical invoice and / or service

request

  • Contract structure definition
  • Maintenance contract
  • Installed base missions
  • Regular invoicing period
  • Revision type definition
  • Generation frequency
  • Forbidden periods
  • Invoicing simulation

 

Cost accounting

  • Analytical dimensions
  • Default dimensions
  • Accounting links definition
  • Accounting interface
  • Journal entry from time sheet
  • Budget generation
  • Global project review, graphical

explanation, traceability of operations

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149/ +233501285732

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Multisoft provides the most reliable software support services to Clients 

Support

As with most things in life, if something can go wrong, then it probably will and usually at the most inconvenient time possible

With any significant software purchase decision, an integral part of that process is ensuring that the investment is protected and that in the unlikely event something goes wrong, you have the appropriate level of cover. You would not dream of buying a brand-new car and driving it without proper insurance. The same applies to software solutions.

Most organizations simply cannot continue to operate without their IT systems and we are acutely aware of this hence the reason to be available 24/7 online, email, telephonic and secured remote connection.

Our service and support contracts options are designed to keep your systems running at optimum levels and when something goes wrong, we are there to provide timely assistance.

Connect to our support desk via:

Email software@multisoftgh.com

Tel: +233 (o) 302 235 149

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Make better business Decisions Based on Real Time information

Make better business Decisions Based on Real Time information.

SAP Business One gives you 360 Degree insight into your Business.

SAP Business One offers an affordable way to manage your entire business – from accounting and financials, purchasing, inventory, sales and customer relationships, and project management, to operations and distribution.

From the front office to back office, SAP Business One streamlines your business processes and provides you a 360-degree insight into your business, so that you can make smart, informed and timely business decisions based on real time information to help you drive profitable growth.

SAP Business One gives you the following benefits and many more functionalities to make you gain substantial Return on Investment (ROI) on all your operations.

Financial management  

Accounting – automatically handle all key accounting processes, such as journal entries, accounts receivable, and accounts payable.

Controlling – accurately manage cash flow, track fixed assets, control budgets, and monitor project costs.

Simplified– management of fixed assets, the virtual fixed asset function frees you from repetitive manual data entry.

Banking and reconciliation – quickly process reconciliations, bank statements, and payments by various methods including checks, cash, and bank transfers.

Financial reporting and analysis – create standard or customized reports from real-time data for business planning and audit reviews.

Sales and customer management

Sales and opportunity management– track opportunities and activities from the first contact to deal closing.

Marketing campaign management – create, manage, and analyze marketing activities.

Customer management– store all critical customer data in one place, synchronize and manage customer contacts stored in Microsoft Outlook.

Service management – manage warranty and service contracts efficiently, enter and respond to service calls quickly.

Reporting and analytics– create detailed reports on all aspects of the sales process, including sales forecasting and pipeline tracking, using time saving templates.

Mobilize your sales team – manage your sales information on the move with SAP Business One Sales mobile app.

 

Purchasing and inventory control 

Procurement – create purchase requests, POs, and goods receipts; link purchasing documents and view document trails for audit purposes; and manage returns, additional expenses, and multiple currencies.

Master data management – manage detailed data in a user-friendly interface, view account balance and purchase analyses, and maintain detailed item purchasing information with price lists and tax information.

Warehouse and accounting integration – achieve real-time synchronization of goods receipts and inventory warehouse levels; Process accounts payable invoices, cancellations, and credit memos with a PO reference; plan your material needs; and schedule your purchases accordingly

Easier, up-to-date reporting – generate reports with real-time data and display them in various report formats or dash-boards.

 

Production planning

Warehouse and inventory management – manage inventory using various costing models, maintain item master data, and use multiple units of measure and pricing.

Bin location management– manage stock in multiple warehouses, by dividing each one into multiple subzones, set up allocation rules, optimize stock movement, and reduce picking times.

Goods receipt and issue control – record goods receipts and issues; track stock locations and transfers; enable consignment, drop-ship, and other orders; and perform inventory and cycle counts.

Production and material requirements planning — create and maintain multilevel bills of materials (BOMs), issue and release production orders manually or by backflush, and globally maintain prices for BOMs.

Efficient reporting – generate reports with timely data and display them in various formats or dashboards.

 

Business Intelligence

Report creation and customization– access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead.

Interactive analysis – use with standard MS Excel features to create reports and see your business from new angles.

Intuitive tools – drag and relate, drill downs, search assistance, and workflow-based alerts.

Analytics plus pre-defined KPIs (key performance indicators) help you to see average delivery variance days, top five sales employees

Enhance your reports with powerful visualizations by integrating SAP Lumira for SAP Business One.

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149/ +233501285732

Follow us on:

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Gideon Ahenkorah No Comments

Make better business Decisions Based on Real Time information.

SAP Business One gives you 360 Degree insight into your Business.

SAP Business One offers an affordable way to manage your entire business – from accounting and financials, purchasing, inventory, sales and customer relationships, and project management, to operations and distribution.

From the front office to back office, SAP Business One streamlines your business processes and provides you a 360-degree insight into your business, so that you can make smart, informed and timely business decisions based on real time information to help you drive profitable growth.

SAP Business One gives you the following benefits and many more functionalities to make you gain substantial Return on Investment (ROI) on all your operations.

Financial management  

Accounting – automatically handle all key accounting processes, such as journal entries, accounts receivable, and accounts payable.

Controlling – accurately manage cash flow, track fixed assets, control budgets, and monitor project costs.

Simplified– management of fixed assets, the virtual fixed asset function frees you from repetitive manual data entry.

Banking and reconciliation – quickly process reconciliations, bank statements, and payments by various methods including checks, cash, and bank transfers.

Financial reporting and analysis – create standard or customized reports from real-time data for business planning and audit reviews.

Sales and customer management

Sales and opportunity management– track opportunities and activities from the first contact to deal closing.

Marketing campaign management – create, manage, and analyze marketing activities.

Customer management– store all critical customer data in one place, synchronize and manage customer contacts stored in Microsoft Outlook.

Service management – manage warranty and service contracts efficiently, enter and respond to service calls quickly.

Reporting and analytics– create detailed reports on all aspects of the sales process, including sales forecasting and pipeline tracking, using time saving templates.

Mobilize your sales team – manage your sales information on the move with SAP Business One Sales mobile app.

Purchasing and inventory control 

Procurement – create purchase requests, POS, and goods receipts; link purchasing documents and view document trails for audit purposes; and manage returns, additional expenses, and multiple currencies.

Master data management – manage detailed data in a user-friendly interface, view account balance and purchase analyses, and maintain detailed item purchasing information with price lists and tax information.

Warehouse and accounting integration – achieve real-time synchronization of goods receipts and inventory warehouse levels; Process accounts payable invoices, cancellations, and credit memos with a PO reference; plan your material needs; and schedule your purchases accordingly

Easier, up-to-date reporting – generate reports with real-time data and display them in various report formats or dash-boards.

Production planning

Warehouse and inventory management – manage inventory using various costing models, maintain item master data, and  use multiple units of measure and pricing.

Bin location management– manage stock in multiple warehouses, by dividing each one into multiple subzones, set up allocation rules, optimize stock movement, and reduce picking times.

Goods receipt and issue control – record goods receipts and issues; track stock locations and transfers; enable   consignment, drop-ship, and other orders; and perform inventory and cycle counts.

Production and material requirements planning — create and maintain multilevel bills of materials (BOMs), issue and release production orders manually or by backflush, and globally maintain prices for BOMs.

Efficient reporting – generate reports with timely data and display them in various formats or dashboards.

Business Intelligence

Report creation and customization– access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead.

Interactive analysis – use with standard MS Excel features to create reports and see your business from new angles.

Intuitive tools – drag and relate, drill downs, search assistance, and workflow-based alerts.

Analytics plus pre-defined KPIs (key performance indicators) help you to see average delivery variance days, top five sales employees

Enhance your reports with powerful visualizations by integrating SAP Lumira for SAP Business One

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149/ +233501285732

Follow us on:

Facebook I Twitter I LinkedIn:

Emmanuel Aidoo No Comments

Move with Your Business in Your Hand Sage Enterprise Management Mobile Apps allow you to work from anywhere

Move with Your Business in Your Hand

Sage Enterprise Management Mobile Apps allow you to work from anywhere

Mobile Web Apps

Sage Enterprise Management is designed to be accessed by web browser, including smartphones, tablets, and desktop computers

alike. For increased usability on devices with smaller screen sizes, like smartphones, special web applications have been created for increased usability.

The Mobile Web Applications are designed for use on smartphones like iPhone and Android devices. The Mobile Apps are there to help you manage key business operations such as the following:

Sales – My Customers

Displays a list of key customer information such as:

  • Customer notes
  • Contacts and addresses
  • Credit limit
  • Orders with advance payments not received on time
  • Orders exceeding the credit limit of the customer
  • Blocked orders
  • Active quotes and quotes to remind
  • Order book, pending and late orders
  • Deliveries to validate and to bill
  • Return with or without credit memo expected
  • Invoices validated and non-validated
  • Allocated payment and unallocated payments
  • Allows to block or unblock each document
  • Allows to block or unblock a customer

Sales – My Actions

  • Allows approving or reject quotes, orders, and open orders
  • Each document type based on its status: Signed or to sign

Sales Price Inquiry

  • Sales price for a product, on a site, for a dedicated customer and the requested quantity
  • Displays the price details: the gross price, discounts, and charges are used to calculate the net price by unit 

Available Stock

  • Available stock for a product, on a site, for a dedicated date
  • Available stock consolidated in days, weeks or month
  • Available Stock by date: available for sales, including future needs and resources

My Expenses

  • Entry of expense notes, attachment of electronic documents
  • View approved and unapproved status of the expenses

 

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149

       +233501285732

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Outsourcing your Payroll?

Outsourcing your Payroll?

Why Multisoft Solutions is the preferred choice…   

   

Outsourcing your Payroll to Multisoft Solutions will save you from all the challenges of changing tax laws, doing individual payroll calculations and having to answer your employees’ every day questions about their payroll. You get comprehensive reports, direct access to payroll experts and save time and money in the process.

 

7 Reasons why our Clients chose us  

  1. Multisoft has direct support contract with over 280 end user clients and 7 bureaus inclusive of its own state-of-the-art facilities at Kanda Accra. Multisoft’s proven excellence makes it the preferred choice for partners seeking to outsource their back-office payroll processes.
  2. We deliver a wide range of services to support the growth of your business. With our web technology and self-service modules, we are able to manage your routine transactions while you continue to retain full control over your employee data.
  3. Multisoft Solutions has over 15 years of solid experience in the payroll market with more than 280 satisfied customers in Ghana.
  4. Multisoft is a leading payroll software provider in Ghana
  5. Developer of tax routines and tables for Ghana SAGE Payroll Market.
  6. We are registered with the Petroleum Commission to service industries in the oil and gas sector.
  7. We are registered as Data controllers and Processors under the Data Protection Act, 2012(Act 843)

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149

       +233501285732

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IQ Retail POS: Powerful yet Simple & Easy to use

IQ Retail POS: Powerful yet Simple & Easy to use

IQ POS is a powerful yet easy to use Point of Sale and trading system with the option of being fully integrated with IQ Business (which includes Financials and General Ledger) and IQ Enterprise (which allows multiple branch consolidation and centralization).

It offers you powerful functionality, including account and suspended sales, as well as shifts and cash-up reporting.

Key Modules include:

  • Point of Sale
  • Inventory/Stock
  • Debtors
  • Creditors
  • Quotes
  • Bill of Quantities
  • Job cards
  • Purchase/Sales Orders
  • SQL Report Writer (embedded)
  • DBISAM SQL Database (Global award winning, embedded)
  • EFT Integration
  • Loyalty Integration
  • SMS marketing

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149

       +233501285732

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Emmanuel Aidoo No Comments

Looking for more efficiency and cost control when it comes to managing your people?

Looking for more efficiency and cost control when it comes to managing your people?

Sage Enterprise Management HR* empowers your HR managers in achieving more efficiency and control over the cost of your workforce by automating processes such as payroll, hiring, onboarding and retaining talents and providing them with a global and accurate view of HR budget, anytime and in real-time. With Enterprise Management HR, you are able to accurately estimate workforce costs and performance and take personnel decisions based on actual data.

If you are also looking to profit from a modern technology that is not only future-proof but also helps increase visibility and collaboration in your organization, you are in best hands. Thanks to its user-centered design and self-service capabilities, your managers and employees will find it easy to find the information they need in Enterprise Management HR, anytime they need it, and on any device.

Sage Enterprise Management HR also integrates seamlessly with Sage Enterprise Management (Sage X3) the business management system of choice for growing enterprises in the midmarket. A perfect combination for a growing company like yours.

 

Ready to bring your Human Resources forward?

With Enterprise Management HR you are able to store full records of your employees, manage their contracts, forecast; and efficiently track working hours, absences and bonuses giving you a complete view of your workforce costs.

Manage payroll processes, expenses, track your employees’ bonus history, hire new employees and make forecasts by company, subsidiary or branch. All this in one single software solution.

Enterprise Management HR helps you with time-costly HR administration processes and lets you plan personnel and financial decisions strategically.

 

Gain compliance and visibility

Ensure compliance and provide real-time, secure HR data for your internal and external stakeholders, with document management, dashboards, self-service intelligence and reporting tools.

 

 

Engage your employees

Ensure higher employee retention and engagement with HR service delivery, and manage employee development with faster and simpler access to payroll and core HR information.

With a self-service access, managers benefit from a global vision of their team and are able to easily track employee requests, accelerating the exchanges processes from payroll preparation to reviews, and further HR processes in a more efficient way.

 

Serve your mobile workforce

Give your mobile workforce access to HR services, ensuring that they can manage KPIs and HR management functions from anywhere on their mobile device. Your managers can make decisions on the go, tending to HR tasks while still driving your business forward.

 

Personnel administration made simpler

Sage Enterprise Management HR gives administrators and managers complete employee records and histories, with pre-onboarding review options, and the generation of contracts and legal documents. HR managers can also capture health checkup, work permit and monitoring records.

 

Payroll features, and payroll and budget forecasting

Use Sage Enterprise Management HR to prepare and process payroll, annual reports, accounting, payment management, and expenses, time and activity tracking. Plan your employee budget, portfolios, company segmentation, and manage time and activities. Monitor employee attendance and manage their sick and annual leave, and plan for staff emergencies. Manage work hours, shifts and cycles, as well as bonus allocation and leave entitlement.

 

Manage skills and competencies

Map and track employees’ skills and competencies, and map and define their job roles, including skills requirements and KPIs. This information can then be used to determine their performance management requirements – skills assessments, training programmes and internal skills transfer plans.

 

Performance interviews and appraisals

Use employee information to set up, monitor, and appraise work goals and achievements, with Sage Enterprise Management HR’s performance assessment tools. Employees can also use the self-service portal to contribute to their performance appraisals, which can begin the performance dialogue.

 

Training allocation and management

The Budget Wizard can be used to define employee and department training plans and budgets, by inputting (or auto-detecting) training needs and requests. Use the training module to determine the training path, as well as track and monitor training actions. Employees can also use the self-service portal to access the training catalogue.

 

 

Expenses management

Manage your expenses lifecycle on the Employee Self Service(ESS) portal, making use of the online forms and self-service processes to ensure compensation for travel expenses according to the proper policy and workflow.

 

Analytics, dashboards and reporting

Use the built-in query tools to generate data from any level and provide input into decision-making. The dashboards with standard workforce KPIs, as well as a library of predefined reports, can centralise and

deliver data on demand, to aid HR professionals with their decision-making and instantly provide managers with performance information.

 

 

 

 

Contact Multisoft Solutions today for further engagements.

Email: sales@multisoftgh.com

Hotlines: +233302235149

       +233501285732

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Facebook I Twitter I LinkedIn: