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Will Accountants Be Replaced by Computers?

Accounting and Auditing may in the next few years be disrupted by emerging innovations such as robot process automation (Bots) and mechanical robotics   (Daniela Rus, “The Robots are Coming,” Foreign Affairs, July/August 2015)

 The use of computers for business operations has come to stay. In fact, computers have already become ever-present in our world of business today, and in the near future mechanical robotics will as well be seen sitting in the chairs, in our offices.  

The debate about whether or not machines will replace accountants in the near future is the result of the sudden increase in demand for various business software solutions like Sage Evolution Premium and SAP Business One for business operations the world over.   


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Accounting Software experts argue that the profession stands on the cusp of technological development however conservative accountants disagree and argue that programs like VIP Premier Payroll & other sophisticated tax systems work quite well, but have no ability to make deep decisions especially when confronted with unstructured data.  

Valid arguments they are!  Maybe in the near future, we will see fewer accountants of one type and more of the other. ‘If history tells us anything, there were speculations of job losses when spreadsheets and computers were introduced into the accounting  process, but instead we saw significant growth of jobs in the accounting departments. It is certain that how we perform the work and the skillsets will change, but this will create new opportunities.

The future of accounting hinges on outputs and not inputs. Business owners will invest in any legitimate resources that can enhance the bottom-line results even if it’s just simple software.    


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Over the past 10 years, a lot of businesses have shifted from manual accounting processes to automated operations. For instance, the advent of Sage one accounting, VIP Payroll and SAP Business One, is saving companies more money while doing more work. No need to hire more accountants. But as with any transition, there will be a distribution of adoption, so some people will scream saying that their jobs are at risk, but more likely is that they got blindsided and failed to invest new skills. 

“To be on the safer side means rising to the change and embracing the transition with a smile – invest in tech skills and stay open for the opportunities that come along with this evolution”     


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I believe that development in technology has only brought even greater opportunities to accountants.  Despite the smart business operations performed by a computer, a company will also need a brain which can devise strategies required to bolster its financial growth.

 The onus, therefore, lies on accountants to be agile, versatile and open to changes. They will need to fasten their belts and fly even higher.      

 Be open to tech knowledge in accounting. Enroll in our flagship programme:   Practical Accounting Training.  


2018 PAT Poster



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Don’t work too hard, work smart – SAP Business One

SAP Business One will put you into action
Don’t work too hard, work smart

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Our customers say it is less expensive but highly effective. SAP Business One is trusted by over 55, 000 companies in 150 countries. It is the best thing happening to businesses now – boosting the bottom-line performance of small and midsize enterprises, from accounting and purchasing to supply chain and CRM.  

SAP Business One - All platformsSAP Business One

is recommended for those who wish to position their small or midsize enterprise on the frontline of today’s competitive world of business. It is affordable, reliable, easy to implement and carefully designed to give you maximum satisfaction.
Your competitors are working hard but SAP Business One (SAP B1) makes you work smarter instead of working your energies out. It is streamlined to automate your business management processes. Inside SAP B1 architecture are features that allow you to:

1) Capture all your business information in a single, scalable system.
2) Give employees on-the-go access to the software via an intuitive mobile App.
3) Deploy on-premise or in the cloud in as little as two to eight weeks.
4) Provide best answers to your most pressing questions with an Integrated Business Intelligence (IBI).


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SAP Business One

was designed to give startups an opportunity to catch up faster with giants, by providing them with the means to gain greater insight into business, to make perfect business decisions.
Established in 1972, SAP is the world’s third largest independent software manufacturer with partners all over the world. Multisoft Solutions Limited a total business management software solutions provider remains one of the trusted partners in Ghana.


SAP & Multisoft Solutions


If you desire to be in total control of your business and manage your metrics for optimum outputs SAP Business One is here for your good.

Read more
Request a Free Demo from Multisoft Solutions Limited, a Silver Partner of SAP.


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Multisoft Solutions Partners with SAP

Our vision has been to be a one stop shop for Software developers and users of Business Management software solutions. We are a consortium of highly skilled professional accountants with vast array of experience in the software space. Our areas of specialization is drawn from our team of qualified accountants, payroll/tax consultants, database administrators and software developers. Anchored on our vision is our desire to leverage across all facets of our skills to deliver turn-key solutions to our clients.

Over the years, we have built formidable partnership with the best in the industry. We believe that working together and sharing expertise with our local and foreign counterparts puts us ahead of our competitors in terms of providing “rest-assured” solutions to our clients.

We have established ourselves as the best accounting and payroll software vendor and implementation partner in our sub-region and gained international recognition.


SAP is the acknowledged market leader in enterprise application software, they are revered for their robust solutions across industries and various localizations. The SAP solutions portfolio supports core business areas such as Finance and Products, as well as Customer and Supplier management.

Among the vast portfolio that SAP offers, Multisoft Solutions is focused on SAP Business One ®. The SAP Business One application offers an affordable solution that is capable of running the entire business, from accounting and financials, purchasing and inventory, sales and customer relationships and project management, to operations and human resources.

SAP Business One® offers…

A Complete and Customizable Solution  

SAP Business One is a single, integrated solution that provides clear visibility into your entire business and complete control over every aspect of your operations.

Every business is different, and we acknowledge that! SAP Business One is designed with flexibility in mind. Whether deployed on premise or in the cloud, you can access SAP Business One at anytime, anywhere via any mobile device.

What’s more? SAP Business One offers real time reports in dual currency. Which means your ledgers would be kept “sacrosanct” in their respective currencies. Say good-bye to conversion difference “wahala”.

Your employees can start using it from day one. As your business grows, you can customize and extend SAP Business One to meet your evolving needs.

A 3600 view of your business

SAP Business One provides powerful analytic and reporting tools. It includes a complimentary and fully integrated version of SAP Crystal Reports® for SAP Business One, so you can gather data from multiple sources and generate timely and accurate reports based on company-wide data. Integrated with Microsoft Office, SAP Crystal Reports lets you choose from a variety of report formats and control access to information displayed.

Industry-specific solutions for your expanding business

Take advantage of the extensive industry functionality, best practices and processes built into SAP Business One. As your business grows, you can extend SAP Business One to meet your specific  industry challenges using the Business One Studio ®, software development kit, or over 500 add-on solutions built by  partner developers.

Consumer Products & Inventory

Consumer Products & Inventory

Meet customer demand and develop new revenue streams with SAP Business One for industrial manufacturing industry. Shrink supply chain costs, accelerate cycle times, minimize scrap and re-work and ultimately speed time to profit.

Manufacturing & BOM


Professional Services

Deliver consistent, high-value services to your clients with SAP Business One for Professional services and consulting firms. Improve resource planning, project management, billing and more.


Give your customers the products, information and personalized shopping experience they want – across any channel with SAP Business One for retail. Harness real-time customer and POS insights, engage shoppers, and optimize everything from merchandising to your supply chain.

Wholesale distribution 

SAP Business One for wholesale distribution offers improvement in everything from demand planning to inventory and supply chain management, with flexibility.

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Succession Planning for Family Owned Businesses

Succession planning for family owned businesses seemed to be ignored! Has contemporary HR addressed the succession planning challenges facing family owned businesses??

Contrary to popular belief, there is ample evidence that family businesses perform better than non-family businesses. In fact, ongoing research has shown that family businesses don’t only outperform non-family run competitors but they are also better managed.

Regardless of its size, the family business shares a number of significant qualities that bring special benefits to the community and economy in which they operate. For example, they tend to be more labour intensive and less capital intensive which results in a higher capacity for job creation with less employment volatility.

Other benefit of the family structure are:

  • Innovation can be achieved at relatively lower costs because it uses  internal sources of capital andreinvestment of profits
  • Foster entrepreneurial instinct at the family level as they often act as incubators for new companies.
  • Family businesses also take a longer-term view of their strategy and are less concerned with short-term shareholder value, which holds them in good stead during tough economic times.

But despite all of these positive characteristics, why do Ghanaian family owned businesses follow the founder to the grave, are there any lessons to be learnt?

While the answer is not as easy as one would hope, succession planning for family businesses is a critical factor to the future success of them. The ultimate challenge to the founding family is its ability to ensure continuity of the business into the next generation, and at the same time retaining the collaborative harmonious family relationships.

Change, and in particular succession, is driven by the biological clock. In addition, factors such as leadership, management and departure or exit style of the founder, the size of the business, its structures and conflict management procedures all impact on the succession process.

Succession planning for family owned businesses is a journey that must be planned. It must address both the transfer of business ownership and management continuity. This is hardly the case in Ghana, we see the transfer of ownership without any conscious effort at ensuring the continuity of the business.

Some of the key characteristics of the family businesses structure that need to be modified to allow for a smooth and successful generational transition include:

  • The highly centralized decision-making system of family owned business must be replaced by a culture supported by formal policies and procedures; there must be an accepted way of doing things.
  • The entity must diversify its dependence on one or two key individuals for its survival and growth. In most cases, founders  stuff their kith and kin in the board so much that they dilute the board’s effectiveness , resulting in weak infrastructure that directly affects decision making
  • Succession planning must be embedded into the day to day running of the business and must not be relegated to the tail end.
  • Structural defects within the family (divorce, polygamy and unwarranted familial pressures)usually impact the operations of the second generation. It is the duty of the founder to address these defects before passing on the reins else it endanger the continuity of the business.
  • Our inheritance system makes it even more difficult for an entrepreneur to choose a heir to carry the business forward. Under the paternal system of inheritance, the business is handed over to the eldest child or the child of the eldest wife. Under the maternal system; it is the founder’s sister’s eldest child. These may not always be the best choices, as the individual may not have the ability, education or skills to successfully lead the business into its next stage.
  • A final dimension is the influence from Son-in-laws and daughter-in-laws, this group have a strong influence on the chosen successor but may not hold the same values and morals that have served the family well.

A famous saying about family owned business is that “Father, founder of the company, son rich, and grandson poor). The founder works and builds a business, the son takes it over and is poorly prepared to manage and make it grow but enjoys the wealth, and the grandson inherits a dead business and empty bank account.

The succession planning for family owned businesses is a process that should ideally be seriously underway by the time the business leader is in his or her late forties or early fifties, and the children in their mid to late twenties. As you get older, your influence will naturally wane.

Yes, it takes time and resources to complete this process but it could mean the difference between a thriving business that continues to bless you and future generation, or a sad statistical footnote. It’s important to remember that it is never too early to start the succession planning for family owned businesses.

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7 Financial Reports Every Business Owner Needs To Run A Successful Business

Running a successful business seems to be the goal of every business owner. However, it doesn’t come on the silver platter! Business financial reports are like X-rays that help business managers, entrepreneurs and investors to know the financial health of the business. Business owners who want to stay in control and make a difference must appreciate the purpose and value of financial reporting.

Research has shown that the most successful businesses are run based on numbers. The numbers in your business are the key indicators of your business health and the future of the business. Ability to run a business based on financial reports is great skill!

So what are the top 7 financial reports for a small business owner?

  1. Customer Transaction Report:

This is the first financial report that every business has to keep track of and know. The Customer Transaction Report is simply an overview of your customers, sales generated through each customer and outstanding debts to be paid. This report gives business managers a glimpse into the effectiveness of the account receivable, sales and marketing functionality of the business!

Items to pay attention to in the receivables cycle:

  • The longer an invoice goes unpaid the less likely it will ever be paid
  • 26% of invoices 3 months old are uncollectable
  • 70% of invoices 6 months old are uncollectable
  • 90% of invoices 12 months old are uncollectable
  • On average, businesses write off 4% of their Accounts Receivable!
  1. Supplier Transaction Report:

This is the report that provides snapshot of your suppliers. Every business—manufacturing, wholesale, retail or service based—need a kind of input to serve their customers. This report provides information about your suppliers, the outstanding debts due the company and the purchases made from each supplier. The report is most useful if its total matches the ending accounts payable balance in the general ledger.

The report can also be used to track the following:

  • How much you owe your suppliers.
  • How long you’ve owed your suppliers.
  • Which of your suppliers you owe the most money.
  • The credit limit your suppliers are giving you
  1. Inventory Valuation Report:

Accounting for your small-business inventory seems like a straightforward matter, but actually it is not. The method you choose can affect your taxes, the value of the total business, your ability to borrow money and your cash flow.

You must examine the implication of the valuation methodology prior to deciding on which way to go. Most small business software’s will allow the three common options; average cost, First in First out (FIFO) and Last In first Out (LIFO).  Always talk to your advisor prior to embarking on the journey.

The Inventory Valuation Report analyzes the list of your items or goods, its movement from the supplier’s business through your warehouse to your final customer. The value of the item as it travels the process is dependent on the adopted valuation methodology.

The report can be used for the following:

  • Identify goods present
  • Reason for shortages
  • Delivery problems
  • Identification of slow selling goods.
  1. Cash Flow Report:

I’m always amazed when I run across Chief Financial Officers who don’t believe a cash flow statement is the most important part of the financial package when it comes to small business management.  Small businesses run on cash and knowing where cash is and where it’s gone is among the most important things a small business owner must know.

Cash flow is simply the money coming into a business from sales and other receipts and going out of the businesses in the form of cash payments to suppliers, workers, etc. Cash receipts and cash payments in a trading period are not necessarily the same as the accounting revenues and cost applicable to that same period, reason being that customers need not pay cash for goods sold until sometime afterwards while the firm may not pay for materials and services used until afterwards.

The cash flow report provides an overview of the cash inflow and cash outflow in your business. The cash flow report entails the cash at hand, cash in bank and all credit card transactions.

Your cash flow report enables you to track the following:

  • Tells you if you’re running out of money while you’re profitable
  • Tells you if the owner is taking too much money out of the business.
  • You will see the results of building inventory, letting receivables grow or paying suppliers more quickly
  • How capital purchases take out money
  1. Tax ReportDefinition:

 A VAT return shows how much VAT is due on Sales (output VAT) and how much VAT can be reclaimed on Purchases (input VAT) dictating how much is paid or reclaimed from GRA for a given period.

Any company that has a turnover in excess of the threshold as specified in the Income Tax Act (2016: GHC200,000)  will need to contact GRA with the view to be VAT registered and complete a VAT return. Small business accounting software’s like SageOne have these returns built into the system. Just concentrate on the accuracy of the data capture (capture your sales and purchases) and the system will generate the returns for you.

  1. Bank Reconciliation Report:

A bank reconciliation is used to compare your cash records to those of your bank, to see if there are any differences between these two sets of records for your cash transactions. The ending balance of your version of the cash records is known as the book balance, while the bank’s version is called the bank balance. It is extremely common for there to be differences between the two balances, which you should track down and adjust in your own records.

If you were to ignore these differences, there would eventually be substantial variances between the amount of cash that you think you have and the amount the bank says you actually have in an account. The result could be an overdrawn bank account, bounced checks, and overdraft fees. In some cases, the bank may even elect to close down your bank account.

It is also useful to complete a monthly bank reconciliation to see if any customer’s cheques have bounced, or if any cheques you issued were altered or even stolen and cashed without your knowledge. Thus, fraud detection is a key reason for completing a bank reconciliation.

  1. Withholding Tax Report:

Withholding tax is the tax to be deducted from the ex VAT invoices of your supplier. The deduction ranges from 3% to 20% depending on the nature of the supply or the tax status of the supplier.

The tax is deductible from Suppliers who supply services to a company as independent contractors or consultants.

Image: Income Tax Login

The law requires a person effecting payment to another person to deduct the exact tax at source and pay it to the Commissioner no later than 15th of the following month. A withholding agent who fails to withhold tax is personally liable to pay to the Commissioner the amount of tax which has not been withheld.

With the help of Sage One Accounting, You will be able to get quick access to these financial reports and make wise and intelligent business decisions that will help your business grow.

Contact Multisoft Solutions to set up Sage One Accounting for your business.

Management Information Systems

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The Difference Between Cash Flow and Profit

Without controversy, the dream of every entrepreneur or CEO is to grow his or her business and make it profitable. However, not knowing the difference between cash flow and profit has rather caused many businesses to grow rapidly and then fail at the end.

Before you grow your business, you really have to understand the difference between cash flow and profit. Your cash flow statement is different from your profit & loss statement. Cash flow is the movement of cash in and out of the business as a result of operational, financial and investing activities. Profit, however, is the difference between your sales and expenses for a period.

Below are three ways a lack of knowledge by business owners on the difference between cash flow and profit can cause their rapidly growing business to fail?

First Way: Profitable Business but Bad Cash Flow

A business can be very profitable with growth possibilities but have a bad cash flow. A quote from income-outcome.com stated, “The vision starts the business, profitability helps the business grow, and cash flow is the day-to-day driver.”

You are running a production company where you’ve paid your suppliers and borne the cost of manufacturing the goods. You went ahead to supply the products to your customers and probably made about 30% or 40% of profit. However, you wait for the cheque and it comes 45 days later!

What does that mean, your business is profitable? Yes, you made a decent profit, but there was bad cash flow. And bad cash flow can kill your business. That simply means you’ll have to wait for your customers to make payments before going ahead with the next production!

Another avenue your growing business can fail if you lack knowledge on the difference between cash low and profit is when you are expanding your business. This is really dangerous. Be careful when growing your business, if you don’t take care, business growth can lead to business failure!

Second Way: Expanding for Profitability but Being Cash Handicapped

Let’s take an example: Assuming Mr. Edward has a shoe production company. His company produces 1,000 shoes per month with net expenses of  GH¢12,000.00 and net sales of GH¢ 20,000 per month. This means he makes a net profit of GH¢ 8,000.00 per month.

Well, his business is growing. Now he wants to expand his business and double his profit. This requires that, he doubles his inventory, enlarge the office space, hire more employees and increase other production costs.  To implement this growth strategy, Mr. Edward must have the physical cash available to invest in the business expansion. From there he can make his target profit.

But this is often not the case, most businesses fail to develop a strategic plan and analyze their cash flow position before embarking on the expansion. Most entrepreneurs just invest in more inventories without properly planning other cash needs. So, before they realize, they are left with utterly no cash in hand to cover the day-to-day operational costs. If this is not handled well, the growth can lead to business bankruptcy.

Third Way: Making More Sales but More Cash Flowing Out

It is amazing how this happens. Many business managers and entrepreneurs fail to find the net cost and the net profit of each product. They don’t add up all the small costs to the product before coming out with the final price for the product.

So what happens? For example: A business makes sales of GH¢ 5,000.00 but realize that GH¢ 4,800.00 has gone out of the business leaving a gross profit of GH¢ 200.00 which may not be enough to cover other operational expenses that were ignored. They made a lot of money but more cash was going out!


All business owners must first of all know that there is a difference between cash flow and profit. You can be making profit but still have little cash available to run your business. To avoid this, develop a strategic plan at all times taking into account a realistic cash flow forecast, good working capital cycle management and decent profit margins for all your products.

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The No. 1 Problem Facing SMEs in Ghana and How to Deal With It

Small and medium sized enterprises (SMEs) have been the backbone of Ghana’s economic and social development for the past decades. They are the major driving force for business development, employment creation, production of goods and services and internal income generation in Ghana.

According to the Registrar General’s Department as noted by Graphic Online, 90% of registered businesses in Ghana are SMEs. An SME Research Report by Ghana Web indicated that SMEs contribute an estimated 70% of Ghana’s GDP and account for approximately 85% of employment in the Ghanaian manufacturing sector. It is therefore implicit that to maximize the developmental potential of Ghana, the companies classified as SMEs must be assisted to develop.

So, what is the No. 1 problem facing SMEs in Ghana today?

The No. 1 problem facing SMEs in Ghana today is access to credit.

In Aryeetey E.T’s study (recorded in Garriba Fuseini’s MPhil Economics Thesis) on 133 manufacturing firms in Ghana, he noted that “an overwhelming 60 percent complained of access to credit as the major constraint to expansion”. The study also confirmed the success rate in accessing credit as: 69.1% for medium sized enterprises, 45% for small enterprises and 33.7% for microenterprises.

Well, why do SMEs need credit?

The answer is simple: To get business projects off the ground, expand operations, invest in technology, employ more labour, increase productivity and improve competitiveness locally and internationally.

So what is the main factor keeping and preventing many SMEs from accessing credit? The lender’s inability to trust SME business management and their ability to pay back loans given to them! The banks, state and NGO financing institutions want to be sure SMEs can manage funds and pay back the loans with the required interest on time.

How then do we deal with the problem of access to credit?

The main way to deal with the problem of accessing credit is to get back to the basics—simply boost lender’s trusts and confidence in SMEs. Banks and Financial institutions are in the business of making good return on investment for their shareholders, so they will only provide financing to SMEs they deem creditworthy.

If you go to the bank for a loan, the first thing they will require of you is your business’s current financial statement. Your financial statement provides a picture of your business performance. The financial statement is a report card that informs lenders that you can pay the loan back on time with the interest.

But you know what?

Over 70% of SMEs in Ghana do not keep proper accounting recordsThey do not take accounting seriously but surprisingly take accessing credit seriously. To bridge this gap, finance houses have moved away from lending based on business performance to collateral based lending. To boost performance based credit worthiness, SME’s must give the lending insight into their business through proper accounting records and accurate financial statements.

To start the journey towards proper book keeping, SMEs must invest in training on business accounting and finance. The more SME business managers are grounded in basic accounting principles and analysis of financial statements, the more they can manage their businesses well, increase credit worthiness and get access to funding.

There is also a need for SMEs to invest in proper accounting software that can automate the accounting and cash management process. Accounting and payroll software help make the business information management process easy so that SME managers can focus on core activities such as  marketing, sales and operations—the integral part of every thriving business.

So to overcome the No. 1 problem facing SMEs in Ghana—access to credit—business managers and SME entrepreneurs must endeavor to keep proper accounting records, engage in training on accounting and financial analysis, invest in quality accounting software to manage the accounting cycle and then keep up to date with statutory reporting requirements of their business. Once the basics are well handled, the rest will take care of itself and accessing funds will be an easy process.

What do you think about the number problem facing SMEs? What was your experience accessing credit for business growth? Share your comments below? You can also contact Multisoft Solutions (email: info@multisoftgh.com or call: +233 030 2235149) to get tailored accounting services and software for your business requirements.

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Three Simple Tasks for Cash Flow Forecasting and Budgeting

Cash is the lifeblood of every business, implying that if cash is flowing in the business, the business will keep on moving and growing. Once cash stops flowing, the business will begin to experience hemorrhage and die! Hence, it’s crucial to engage in cash flow forecasting and budgeting to always know the health of your business.

Cash flow is simply the movement of cash in and out of your business. And cash flow forecasting or budgeting is analyzing the cash flow movement and making future prediction based on that analysis. Cash flow forecasting can be done via accounting systems or using Excel Spreadsheets.

Cash flow forecasting and budgeting, enables you predict the future inflows and outflows of your business so you can plan ahead for mishaps. Cash flow forecasting and budgeting insights can also enable you to maximize the use of money, control costs and avoid financial wastes.

There are three simple steps for cash flow forecasting and budgeting.

Step One: Estimating Cash Inflow

Cash inflow is simply the cash flow into your business. This is basically your cash and credit sales. Thus, the very first step is to analyze your sales for the previous week, fortnight, month or quarter, and project how these will translate into cash for the subsequent period.

If your business requires credit sales, then you need to use some probability to make these projections. Learning how to invoice and receive payments faster can also help you increase the probability of credit sales becoming cash. Once you are done, find the totals of your cash inflow projections and write it down as the total.

Step Two: Estimating Cash Outflow

Once you have made your cash inflow projections, you now have to figure out your cash outflow. Your cash outflow is the cash flowing out of your business. This makes up your cost of doing business—variable and fixed costs.

Based on your previous business financial records, analyze the cost of sales and cost of operations. Then finally sum all up. This will now help you know the total amount of cash outflow for the week, month, quarter or the year.

Step Three: Estimating Cash Balance

The final step is to put the numbers together and find the cash balance. To find the cash balance, you simple have to add your opening bank balance to your total cash inflow and deduct the total cash outflow from it.

Opening bank balance +Total Cash Inflow –Total Cash Outflow = Cash Balance

Once you are through, you can now use the information from the cash flow forecasting and budgeting to make cash decisions, manage inventory, control costs and run the entire business operations.

You can contact Multisoft Solutions Office if you need assistance or an accounting system to facilitate the process. Kindly leave your comments about this post on the comments section below!

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FAQ=Payroll, HR Software & Employee Self Service

Capabilities of Sage Payroll and HR solutions

Sage offers a range of modular yet fully integrated solutions for HR, Payroll, Time & Attendance, Recruitment and Employee Self-Service. For a full list of features and benefits please refer to the Products page of our website or request for a DEMO PRESENTATION

How quickly can Sage Payroll and HR be implemented?

A typical Sage Payroll and HR installation can take anything from one (1) to six(6) months.  ‘Go Live’ is very dependent on a number of factors:

  • The number of software modules purchased
  • The implementation phases and the availability of resources from the vendor and the organization. User ownership has always been fundamental to the success of software implementation projects. It is therefore important that both parties provide sufficient resources to the project, and that these resources are available and knowledgeable.
  • Number of parallel runs required to confirm user acceptance and confidence. Getting Payroll right in Ghana requires that we take on opening balances for some payroll elements.

Key amongst these is the computation of bonus taxes. Bonus tax computation is indexed to annual basic salary and also current and previous bonuses paid during the tax year.  You certainly will require these cumulative figures if you want to get it right.


Secondly, the employer is required to present a tax certificate to the employee for all period worked during the tax year. Generation of these certificates can be a nightmare if your data is in two disjointed systems.

  • Complexities in the payroll formula especially when all the variables are in the payroll software.

Once the exact requirement is established, a detailed project plan/SIP (System Implementation Plan) will be put together detailing each stage of the project and anticipated timelines from installation to ‘Go Live’.

How will a business assess its requirements in readiness for Payroll computerization or system change?

There are many factors that need to be taken into consideration to establish your requirements prior to making contact with a vendor.

The key factor being your ability to define the challenge:

· Where are you experiencing the highest productivity loss and the highest number of errors in the current system?
· What information/reports are being requested that currently cannot be delivered
· The security issues with the current system , are you experiencing poor security and data validation controls
· Finally make a list of all you would like to do but are unable to do now.

In doing the above, you have to involve the following people:

· System Users
· System Managers
· System Customers
· System Sign Offs

Evaluate the supply options based on:

• Industry experience of the vendor and partners
• Scalability of the Product
• Speed of Installation
• Ease of use
• Size and formats of data fields
• Data validation capabilities of the product
• Security
• After sales support

Is training required to use the software?

As with any software package, a certain degree of training is required to ensure that you get the maximum ownership of the system. The amount of training that will be required to use our Sage Payroll and HR will be based on the number of modules you have purchased, how you intend to use the system and whether any non-standard configuration has been implemented to meet your requirements.

Your training needs will be discussed with you at the start of your project, so the amount of training and the cost of that training will be known prior to project commencement.

In addition to the training provided at the start of your project, you may decide that you require additional training, this could be for new employees who will be using the software (we do not recommend ‘hand me down’ training), refresher training or training on new functionality that may have been added to Sage Payroll and HR.

We also run other Software trainings for our Clients. Contact us for more details.


What is Employee Self Service?

Employee Self Service was originally conceived to streamline the process of updating employees’ personal data and remove the administrative burden on HR.

Employee Self Service software modules allow employees to complete timesheets, expense claims, leave requests and other absences online as well as initiate the workflow associated with their approval. It is this latest functionality which has had the most impact on organizations.
How will my employees benefit?

Employee Self Service software will empower employees to take control of their personal information and update employment records and contact details without having to ‘form fill’. The system will enable them to log in and review information held on them.
Employee Self Service also allows employees to make decisions on their HR and training needs. Employees can access historical training records and qualifications online without having to contact HR directly. Research has shown that by allowing staff access to their personal records promotes a more trusting and open working environment.

What functionality will employees be able to access?

Subject to security, employees will be able to:
· View and update personal data at any time from any place that has access to the network, whenever it is convenient for them
· View leave entitlement available and taken balances
· Request and approval of holidays and other absences e.g.: compassionate leave
· Enter personal timesheets
· Enter expense claims and monitor their approval
· View and/or print their current and previous payslips
· View training and qualifications data.

How will a manager benefit from Employee Self Service?

Self Service will enable managers to approve holiday requests quickly, analyze staff attendance and evaluate staff training requests at a touch of a button. They will also be able to check or input employee payroll data and approve employee timesheets, helping to improve and maintain the accuracy of data.

Is installing a new system disruptive to the business?

Not at all. We suggest that a small implementation team is set up to manage and introduce Employee Self Service. Our experience has shown that most of our clients want to ease their system gently with the minimum of disruption.

By gaining confidence through a ‘read only’ access area, where name and address details can be checked, employees and managers will build up their confidence quickly and learn to trust the system. From here they can progress on to accessing and changing simple data to finally being able to use all of the system’s functionality.

You can read more details about what’s involved in implementing Employee Self Service Software here.

Kindly let us know your comments on FAQ via the comment section or better still you can email us info@multisoftgh.com.
Management Information Systems

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You Need to Integrate Your Business Solution. Here’s Why

By Anton van Heerden, Executive Vice-President and Managing Director, Sage South & Southern Africa

Accounting, payroll & HR and payments are at the heart of any business. By integrating this golden triangle of business processes and systems, organisations can reduce manual administration and free up time to spend on more value-adding activities. With integrated solutions, businesses can achieve higher levels of automation across their businesses, become more productive and efficient, and gain better visibility into their performance.

Here are a few benefits companies can achieve by implementing integrated business solutions.

1.    Reduce redundant data capture

An integrated solution that brings payment, payroll and accounting functionality together eliminates the need to recapture or manually import payroll data into the accounting system each month, and then reconcile financial data with bank statements. That can save hours of work each month for the accounting and payroll teams, while also ensuring that the business always has up-to-date payroll information reflected in its financial systems.

  1. Better visibility into business performance

If companies have completely up-to-date payroll, HR and payments data flowing automatically to their accounting systems, they’ll have access to the reports and information they need for better planning, forecasting and budgeting. They’ll have insight into cash flow, human resource capacity and utilisation, and business growth they can use to optimise performance and plan for the future. Because there is no need to collect information from separate databases, reporting is faster and more accurate.

  1. Fewer errors

Eliminating the need to recapture data means that the possibility for human error to creep in is vastly reduced. What’s more, all of the company’s business systems draw their data from a single database, reflecting a single, accurate version of the truth. This creates trust in the business’s financial data and helps the business to avoid making costly errors in tax or payroll calculations.

4    .    Less paperwork

Integrated payroll, HR and accounting solutions can help the financial and payroll teams to stay on top of the mountains of paperwork involved in managing the workforce. For example, if an employee updates his or her personal information in the HR system via employee self-service, the integrated payroll software should automatically update. This means less work for HR and payroll staff, and fewer chances for data capture errors.

5    .    A platform for self-service and mobile working

A modern, integrated business system that draws together payments, payroll & HR, and accounting is a platform for more efficient ways of working. With accurate and up-to-date payroll and HR data available, employees can use employee self-service to access information about benefits, payroll, leave, and expenses. They can even update their information themselves. This can save managers, HR, and employees a great deal for time.
This sort of environment also means that managers can get access to up-to-date business information wherever they are. They can monitor employee and business performance from their mobile phones, knowing that they have accurate information at all times to inform their decisions.

Closing words

As the global market leader of integrated accounting, payroll and payment systems, Sage enables our customers to focus on their business and helps them to leapfrog to the future. An important element in this strategy is freeing entrepreneurs from the low-level admin and data capture so that they can focus on growing their businesses.

Source: Sage South Africa Newsroom