Internship Report

The second major assignment during my internship was the installation and configuration of Sage X3, an Enterprise Resource Planning (ERP) system designed for medium to large organizations. Sage X3 helps companies manage key operations such as finance, inventory, purchasing, sales, and production from a single platform.

In addition to working on major integration and installation projects, I also contributed to the daily IT operations of the company by providing technical support and assistance to different departments.

Throughout the internship, I worked with a wide range of tools and technologies, including:  

• ERP Systems: SAP Business One, Sage X3  

• ​Databases: Microsoft SQL Server, SQL Server Management Studio (SSMS)  

• Servers & Administration: Windows Server, Active Directory, system administration utilities

•  Reporting & Analytics: Crystal Reports, Sage Enterprise Intelligence (SEI)

• Collaboration Tools: Microsoft SharePoint, Microsoft Power Apps

• Integration & APIs: SAP Business One Service Layer (REST/OData), SAP DI Server (SOAP) 

• Hardware & Devices: Thin clients, printers, scanners, and related peripherals 

• General IT Tools: Troubleshooting utilities, installation packages, TeamViewer, anydesk, excel, and office productivity software. 

This diverse exposure allowed me to build familiarity with both enterprise-grade solutions and day-to-day IT support tools, strengthening my adaptability in professional environments.

During this internship, I significantly strengthened both my technical and professional skills.  

Technical Skills:  

• Gained hands-on experience with enterprise software such as SAP Business One and Sage X3.  

• Learned how to install, configure, and troubleshoot ERP systems in a real client environment

• Acquired practical knowledge of databases (SQL Server) and system administration tasks on Windows Server.  

• Improved troubleshooting abilities by solving hardware and software issues in day-to-day support.  

• Explored modern collaboration and automation tools such as Microsoft SharePoint and Power Apps.

Professional Skills 

• Develop strong problem-solving abilities by analyzing requirements and evaluating technical solutions 

• Improved documentation skills through detailed installation and feasibility reports.

• Strengthened communication and teamwork by assisting different departments and explaining technical issues in clear terms.

• Learned to manage time effectively while balancing long-term projects with daily support tasks 

Overall, this internship gave me practical exposure to enterprise IT environments and enhanced my confidence in applying both technical and interpersonal skills.

Challenges Encountered and Solutions 

During the internship, I faced several challenges that required adaptability, problem – solving, and persistence.  

• Complexity of SAP–WhatsApp Integration

1. – Challenge: Understanding how two very different systems could communicate effectively. 

2. – Solution: Conducted extensive research, analyzed existing integration methods, and proposed middleware solutions to bridge the gap between SAP Business One and the WhatsApp Business API.

• Managing Multiple Tasks

1. – Challenge: Balancing long-term projects (ERP installation and feasibility study) with daily technical support requests.

2. – Solution: Applied time management strategies such as task prioritization and structured reporting, ensuring that both project milestones and day-to-day support were delivered on time.

Conclusion.

My four-month internship at Multisoft Solutions Ltd. was a valuable professional experience that combined large-scale enterprise projects with everyday IT support. I had the opportunity to:

• Conduct a feasibility study for integrating SAP Business One with WhatsApp Business API.

• Successfully install and configure Sage X3 in a two-tier architecture for a client.

• Provide daily technical support, including troubleshooting, system administration, and assistance with collaboration tools.  

This internship has not only enhanced my expertise in enterprise systems but also confirmed my motivation to pursue a career in IT and business solutions.

I am grateful for the opportunity to contribute to Multisoft Solutions Ltd.